3 Jobs Robots Will Never Perform Better Than Humans
Posted on Aug 14, 2017 7:00 AM. 2 min read time
With the rise of robotics in manufacturing, people start to fear that they’ll lose their jobs. While many jobs can be done by using robots, others require collaborative efforts, and still more fall into a category where robots could never exist.
3 Jobs Robots Could Never Perform Better Than a Human
Today’s robots can assemble cars, move heavy objects, weld things together, and plenty more, but even they are not completely multi-purposed creation. No matter how advanced they get, these three things will always be done better by a human being.
Let’s take a look:
1. Customer Service
While we do have things like chat bots that can handle simple aspects of customer service, robots cannot hold a complex conversation, nor can they navigate the uncertain field of customer interaction. While people can recognize tone, facial expressions, and offer creative solutions, robots would fail to keep up with such an endeavor.
Even if it could make decisions to solve customer service issues, the robot would do so through an algorithm, not through reasoning and understanding. Because of this, customer service will never be taken over by robots.
2. Marketing & Design
The way today’s marketing is heading, things are becoming more personal and stories are a much bigger part of any successful marketing strategy. Case and point: there needs to be a human touch. Even manufacturers need to sell their products somehow.
Robots have done some pretty incredible things, and A.I programs have managed to tell stories of their own, but they pale in comparison to something crafted by the hands of a real person. This also bleeds into the design aspect of things. Robots can come up with accurate and sharp designs, but they can’t conceive the cool curvature of a sports car, for example. They’ll help you make it, but they can’t design it. For that, you need creativity and the mind of a person who can think outside of the box.
The final task a robot will never perform, is programming itself. Now, we could envision a future where robots can in fact train themselves, and to an extent that’s already happening with the robot training academy in the University of Maryland. Even so, these things and these possibilities must be set into motion by a programmer.
A robot cannot act outside the boundaries of its programming, plain and simple. You need a person to define what it can and cannot do, and even with this in place, its abilities are limited to the imagination of the programmer.
Considering this, programmers are an invaluable tool, and robots could not exist in the way we know them without these types of people. As a result, this is indeed a task that a robot could never do better than a human.
Robots and humans can and must work together. When it comes to these three types of tasks, humans will always have the upper edge with our creativity, our reasoning, and our dynamic way of thinking. What tasks could you never see robots doing? Let us know in the comments!