Skip to content
English
Sign in
Go to Robotiq.com
  • There are no suggestions because the search field is empty.

Troubleshooting Connection Issues During Scanning – Palletizing Solution

How to resolve the " unable to find the Palletising Solution Controller. Make sure it is connected and try again" message.

 

Context


This article helps diagnose and resolve connection problems that may occur during the scanning step when setting up a Robotiq Palletizing Solution. These issues are often related to the adapter connection, software version mismatch, or system breaker status.

this error when scanning : "Unable to find the Palletising Solution Controller. Make sure it is connected and try again"

NoConnection.jpg

1. Verify the Ethernet to USB adapter

  • The scanning process requires a working adapter to communicate with the system.

  • Action:

    • Make sure the Ethernet-USB adapter present and connected as intended in usel manual

    • Make sure the Ethernet-USB adapter is connected securely.

    • Check for visible damage or loose connectors.

    • Unplug-replug

2. Confirm URCap and PolyScope compatibility

  • A mismatch between URCap and PolyScope versions can prevent scanning or device detection.

  • Action:

    • On the robot interface, check your current URCap version and PolyScope version.

    • Ensure both are among the validated compatible versions.

    • If unsure, update to the latest versions polyscope and Urcaps tested by Robotiq.

3. Check if the breaker has re-armed

  • After a system shutdown or issue, the breaker must be re-armed to restore normal operation.

  • Action: Press the area just below the red blinking light on the breaker.

  • If the red light continues to blink, the breaker has not rearmed. Repeat the press until the light turns off.

Required Information and Next Steps

If the issue persists, please send the following to Robotiq support:

  • UR cabinet picture

  • URCap version and PolyScope version currently installed

  • Is the breaker still blinking red ?

Additionally, include:

This information will allow our support team to assist you more precisely.

Conclusion


Connection issues during scanning are typically caused by a faulty adapter, incompatible software versions, or a breaker that has not rearmed. Performing these checks and sharing the requested information with support helps resolve the issue quickly.

Updated: September 2025