Here is the procedure on how to send us your Robotiq logs from your UR cobot
There is two ways to recover the Robotiq Logs :
- If you have a version of Copilot more than 2.2, in the menu Installation, Urcaps, Copilot and About, you have know access to the button Save Logs to USB.
- If you don't have a version of Copilot more than 2.2, you can use the Robotiq URMagic :
To do so, please download the Robotiq URMagic file by clicking the following link: https://share.robotiq.com/public/813805f81644
Please note: You have to put the magic file at the root of an empty USB stick. Then, insert the stick into the teach pendant.
You also need to enable "Run Magic Files" by going to Settings > Security > General > Miscellaneous Settings > Run Magic Files.
The magic file will then start automatically and will gather the logs of the robot. Make sure to reproduce the error before taking the logs.
Example when running :
You can also find all of Universal Robots' official magic files by clicking the following link: https://www.universal-robots.com/download/?option=16448&query=magic