Sometimes, when the customers try to update the firmware of the FT300 directly on the robot, it's doesn't work well.
There is a way to update the firmware manually.
To do so, you will need to connect the FT-300 Sensor to a computer.
To connect the sensor to a computer, simply connect the USB part of the RS485-USB converter to the computer. You can use the robot as a power source or use an external power source that sends a constant 24V-1A current.
Then, you have 2 choices of upgraders:
If you have a computer that is running Windows 10: FT-300 Firmware Upgrader (Windows 10)
If your computer is running below Windows 10: FT-300 Firmware Upgrader (below Windows 10)
Once you have unzipped the folder, simply double-click the "Robotiq_upgrader.exe" and follow the instructions.
The FT-300 Sensor will be updated. You can then verify if everything is working fine by connecting it to a computer to the Visual Demo Software.