Troubleshooting Steps for Robotiq Wrist Camera Connectivity Issues

If your Robotiq Wrist Camera is not detected or not functioning correctly, this guide walks you through the essential troubleshooting steps. These include verifying your system setup, reinstalling the Vision Server, and checking hardware connectivity.

1. Pre-Troubleshooting Checklist

Before diving into troubleshooting, gather this information:

• What is the version of Polyscope currently installed on your robot?

• What is the version of the Wrist Camera URCap installed?

 To verify compatibility between your Wrist Camera URCap and Polyscope version, check the Release_Notes.txt file included in the zipped URCap folder you downloaded from the Robotiq website.

2. Basic Troubleshooting Steps

Try these actions first:

• Power off the robot.

• Plug the Wrist Camera USB cable into a different USB port.

• Reboot the robot.

• Confirm that the Vision Server dongle is connected to the robot.

• Make sure the Vision Server was installed using the correct procedure.
  

   Note: Updating the Wrist Camera URCap may require removing the existing Vision Server and installing the new version that comes with the updated URCap.

3. Reinstall the Vision Server

To reinstall the Vision Server:

1. Format the USB key used for the Vision Server.

   • The file system must be FAT32.

2. Download the correct URCap version:

   • For Polyscope 5.16 and above: use version 3.8.0 — Download UCC-3.8.0

   • For Polyscope 3.15 and above: use version 1.11.3 — Download UCC-1.11.3

   •  If your Polyscope version is outdated, visit the Universal Robots Downloads page to install the latest version.

3. Unzip the URCap file to the USB key.

4. The USB key root should contain the Vision Server files and follow this structure:

   

5. Reconnect the USB key to the USB hub provided with the Wrist Camera.

4. Verify Hardware and Connections

• Ensure the Vision Server dongle (USB license key) is properly connected:

  

• Gently wiggle the cable at the base of the Wrist Camera.

  • Do the LEDs change status when you do this?

5. Capture Pendant Screens for Support

If you need to contact our Support team for further assistance, grab the following screenshots from the teach pendant:

1. Tap the Installation tab on the top-left.

2. Select Camera from the left menu.

Capture the following tabs:

• Dashboard

• Camera

• Configurations

Need help? Contact Robotiq Support

Updated: February 2026