Returning a Defective Robotiq Product for Repair Using our RMA Process

If a Robotiq product needs repair or further investigation, it must go through our official Return Merchandise Authorization (RMA) process. This article walks you through each step, from requesting an RMA to receiving your repaired unit.

The RMA Process

1. Request an RMA

   • Contact Robotiq Support to request a Return Merchandise Authorization.

   • We will issue an RMA document along with a Service Request Order (SRO) number.

2. Ship the Unit

   • Depending on your location, ship the product to one of our service centers:

     • Québec, Canada

     • Lyon, France

3. Initial Inspection (48 hours)

   • Once we receive the unit, we will perform an initial inspection within 48 hours to determine the necessary repairs.

4. Repair Quote

   • After the inspection, we will provide a detailed repair quote based on the diagnostic results.

5. Approval or Refusal

   • If you approve the quote, we will begin the repair process.

   • If you decline the quote, the unit will not be repaired. We can return it upon request.

6. Repair Timeline (48 hours)

   • Upon approval, repairs are typically completed within 48 hours.

7. Return Shipment

   • After repairs are finished, the unit will be shipped back to you.

Conclusion

Following the RMA process ensures a fast and efficient repair experience with minimal downtime for your operation.

If you wish to submit a request for an RMA evaluation and/or repair, contact us.

Updated: August 13, 2026