RMA
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      1. Knowledge Base
      2. General Investigation & Repair Procedure
      3. RMA

      RMA Process – Repairing a Unit.

      If your unit requires repair or further investigation, it must be sent to one of our service centers. We do not provide a repair quote before receiving the product, as we first need to diagnose the issue.

      1. Request an RMA

        • We will issue an RMA (Return Merchandise Authorization) document with an SRO (Service Request Order) number.

      2. Ship the Unit

        • Depending on your location, you can send the product to one of our two repair centers:
          • Québec, Canada
          • Lyon, France

      3. Initial Inspection (48 hours)

        • Once we receive the product, we will inspect it within 48 hours to determine the necessary repairs.

      4. Repair Quote

        • After the inspection, we will provide you with a repair quote.

      5. Approval or Refusal

        • If you approve the quote, we will proceed with the repair.
        • If you decline, the unit will not be repaired, and we can return it to you if requested.

      6. Repair Process (48 hours)

        • Upon receiving your approval, we will complete the repair within 48 hours.

      7. Return Shipment

        • Once repaired, we will ship the unit back to you.

      For any questions regarding the RMA process, feel free to contact our support team by email (support@robotiq.com).