- Help Center Home
- Sensor - Copilot & FT300
Error - Copilot License Dongle not detected
The Copilot license is not detected when plugged in the robot.
Symptoms
The client will have a message saying that the Copilot License is not detected. Also, going into Installation > URCaps > Copilot > About the client has the same message and information and the dongle does not appear.
Troubleshooting
- Upgrade to the latest Polyscope and URCap
- Try different USB ports
- While the dongle is plugged in, do a complete shutdown of the robot (shutdown then power up)
- Try on different robots
- Make sure that no other application or URCap is making requests to the XMLRPC server ex.: x11vnc