Error – Copilot License Dongle Not Detected

Context

The Copilot license dongle is required for activating Copilot features on Universal Robots. In some cases, the dongle may not be detected when plugged into the robot, preventing Copilot from functioning. This article explains the symptoms and troubleshooting steps.

Information

Symptoms

• The robot displays the message: “Copilot License not detected.”

• In Installation > URCaps > Copilot > About, the same message appears, and the dongle does not show up.

Troubleshooting Steps

1. Upgrade Software

   • Make sure you are using the latest version of Polyscope and the latest Copilot URCap.

2. Test USB Ports

   • Try connecting the dongle to different USB ports on the robot controller.

3. Perform a Full Power Cycle

   • While the dongle is plugged in:

     • Shut down the robot completely

     • Power it back on

4. Test on Another Robot

   • Plug the dongle into a different UR robot to verify if the issue is specific to one controller.

5. Check for Software Conflicts

   • Ensure no other applications or URCaps are making requests to the XMLRPC server.

   • Example: applications like x11vnc may interfere.

Conclusion
If your Copilot license dongle is not detected:

• Update Polyscope and URCap

• Test different USB ports and perform a shutdown/restart

• Try the dongle on another robot

• Verify no other applications are interfering

If the issue persists after following these steps, Contact support@robotiq.com for further assistance.