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How to contact the support team?
Reach our support team for product questions, integration help, or repair requests
Context
The Robotiq support team assists both partners and end users. We can help you:
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Determine the best Robotiq product for your application
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Confirm if a product is well suited for your needs
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Answer questions about integration, usage, or troubleshooting
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Coordinate the repair, replacement, or return of purchased products
How to contact us
Contact Methods
📞 Phone
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US and Canada: 1-888-966-8993 → option #3, then #2
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Europe: +33 4 81 13 27 10
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Rest of the world: 1-581-500-2566
If no one answers, please leave a message. A support agent will call you back as soon as possible.
Response Times
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First reply: within 12 hours for any new support ticket
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Follow-up replies: within 24 business hours
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⚡ In practice, our team typically responds faster!
Conclusion
Robotiq Support is here to guide you at every step — from choosing the right product to troubleshooting and arranging returns. Contact us by email or phone, and we’ll reply promptly.