This article explains how to contact the Robotiq support team.
The Robotiq support team is there in order to assists partners and end-users. We can help you to determine what is the best Robotiq product for your application, if a Robotiq product is well suited or not for your application and answer any question you might have regarding our products, their integration, their utilization and their troubleshooting. Ultimately, we are also there to coordinate the repair, replacement or return of any Robotiq product you have already purchased.
How to contact us
There are a few ways to contact us:
- E-mail : support@robotiq.com
- Phone
- US and Canada: 1-888-966-8993 option#3, then #2
- Europe: +33 4 81 13 27 10
- Rest of the world: 1-581-500-2566
If no one answers your call, please leave a message. Someone will call you back in the best delay.
We are committed to provide a first reply to every new support ticket in a maximum of 12 hours. Every next reply will be done in a maximum of 24 business hours...but typically, we reply pretty fast!