Cookie Policy

We use cookies and similar tools on our website to improve its performance and enhance your user experience. This Cookie Policy explains how we do that, and applies to Robotiq Inc. (“Robotiq”, “we” or “us”), our website at <https://robotiq.com/> and all related websites (collectively the “Website”).

1. What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit.  We use the term “cookies” in this Cookie Policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your preferences, analyse how well the Website is performing, or even allow us to recommend content we believe will be most relevant to you.

Most cookies will not collect information that identifies you, but will instead collect more general information such as how users arrive at and use the Website.

2. What sort of cookies does the website use?

Generally, our cookies perform up to three different functions:

a. Essential cookies

Some cookies are essential for the operation of the Website. If you opt to disable these cookies, you will not be able to access or use all of the features that the Website incorporates.

b. Performance Cookies

We utilise other cookies to analyse how our visitors use the Website and to monitor performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.

c.Functionality Cookies

We use functionality cookies to allow us to remember your preferences, such as your customisation preferences.

3. Does anyone else use cookies on the website?

We do use or allow third parties to serve cookies that fall into the three categories above. For example, like many companies, we use third party analytic tools to help us monitor our traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our applicable policies.

4. Can you block cookies?

As we have explained above, cookies help you to get the most out of the Website.

However, if you do wish to disable cookies then you can do so by amending the settings within your browser or mobile device.

Google Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More and then Settings.
  3. At the bottom, click Advanced.
  4. Under Privacy and security, click Content settings.
  5. Click Cookies.
  6. Turn off Allow sites to save and read cookie data.

Mozilla Firefox

  1. On your computer, open Firefox.
  2. Click the menu button and choose Preferences.
  3. Select the Privacy & Security panel and go to the History section.
  4. In the drop-down menu next to Firefox will, choose Use custom settings for history
  5. Click to uncheck Accept cookies from websites.

Safari

  1. Open Safari from your Dock or Applications folder.
  2. Click Safari in the Menu bar.
  3. Click Preferences.
  4. Click Privacy.
  5. Click to check the Block all cookies box.

Microsoft Edge

  1. In Microsoft Edge, go to More and then Settings.
  2. Select View advanced settings.
  3. Under Privacy and services > Cookies, choose the right option for you:
    Block all cookies doesn’t let any website save cookies to your computer.
    Block only third party cookies allows cookies from Robotiq, but blocks cookies from external web services.

Please remember that if you do choose to disable cookies, you may find that certain sections of the website do not work properly.

5. More Information

Please see below for a full list of the cookies used on this website.

More detail on how businesses use cookies generally is available at www.allaboutcookies.org.

If you have any queries or comments regarding this Cookie Policy, please contact us by email at info@robotiq.com


Cookie

Duration

Description

Set by Robotiq

userLanguage

1 year

Remember user language

robotiq-session

1 hour

ID session of id.robotiq.com; user session metadata

Set by Hubspot

__hssc

30 mins

Keeps track of sessions

__hssrc

It expires at the end of the user’s session

Whenever HubSpot changes the session cookie, this cookie is also set

__hstc

2 years

Main cookie for tracking visitors

__has_opt_out

2 years

Used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again.

__hs_ab_test

It expires at the end of the user’s session

This cookie is used to consistently serve visitors the same version of an A/B test page that they’ve seen before.

_vid

2 years

Hubspot users ID

hubspotutk

10 years

Keeps track of a visitor's identity

Set by Google Website Optimizer

__utmx

18 months

Used to determine a user's inclusion in an experiment.

__utmxx

18 months

Used to determine the expiry of experiments a user has been included in.

Set by Google Analytics

_ga

2 years

Tracks user behaviour on site

_gali

1 year

Improves the accuracy of your In-Page Analytics report by automatically differentiating between multiple links to the same URL on a single page

_gid

24 hours

Tracking user behaviour on site

Set by Crazy Egg

_ceg.s

3 months

Track visitor sessions

_ceg.u

3 months

Track visitors on your site

_ceir

5 years

Track whether a visitor has visited the site before

Set by Hotjar

_hjDonePolls

1 year

Is set once a visitor completes a poll using the Feedback Poll widget

_hjIncludedInSample

1 year

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

_hjMinimizedPolls

1 year

Is set once a visitor minimizes a Feedback Poll widget.

Set by Google Tag Manager

_dc_gtm_UA-4948690-8

2 years

Is used by  Google Tag Manager to load other scripts and functionally into a page.

_gat_UA-4948690-8

1 minute

Used to throttle request rate

Set by Wistia

__distillery

19 months

It’s used to identify a visitor on the site, so it’s possible to see which videos the visitor watched across different pages.

muxData

20 years

This cookie is set by Mux, a service Wistia uses to analyze video playback performance across all customers.

Set by Cloudflare

__cfduid

1 year

Is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.

__cfruid

1 year

Is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.

Set by WPML plugin on Wordpress

_icl_current_language

1 year

Remembers users language


[Last Update: July 2018]