How to Return a Unit for Repair Using the RMA Process

This article explains how to return a Robotiq unit for repair through our official RMA (Return Merchandise Authorization) process. It outlines the steps from requesting an RMA to receiving your repaired unit.

1. Request an RMA

   • Contact Robotiq Support to request a Return Merchandise Authorization.

   • We will issue an RMA document along with a Service Request Order (SRO) number.

2. Ship the Unit

   • Depending on your location, ship the product to one of our service centers:

     • Québec, Canada

     • Lyon, France

3. Initial Inspection (48 hours)

   • Once we receive the unit, we will perform an initial inspection within 48 hours to determine the necessary repairs.

4. Repair Quote

   • After the inspection, we will provide a detailed repair quote based on the diagnostic results.

5. Approval or Refusal

   • If you approve the quote, we will begin the repair process.

   • If you decline the quote, the unit will not be repaired. We can return it upon request.

6. Repair Timeline (48 hours)

   • Upon approval, repairs are typically completed within 48 hours.

7. Return Shipment

   • After repairs are finished, the unit will be shipped back to you.

Conclusion: Following the RMA process ensures a fast and efficient repair experience.