RMA – Damaged Product During Delivery

Context

Sometimes, products may arrive damaged during shipping. Responsibility for the product is transferred to the customer at the moment of shipment, so handling a damaged delivery properly is important to ensure eligibility for compensation.

Information

If the Product Arrives Damaged

• Best option: Refuse delivery immediately with the transporter.

  • This increases your chances of receiving compensation from the transporter.

• If you accept delivery of a damaged product, it may be assumed that the product was received in good condition, which makes compensation claims more difficult.

If You Already Accepted the Product

1. Test the product thoroughly to check functionality.

2. If the product is working properly:

   • Robotiq can provide replacement packaging/boxes.

3. If the product is not functioning:

   • Robotiq will facilitate its repair through the RMA process.

Conclusion

For best results, refuse delivery of visibly damaged products to secure compensation from the transporter. If already accepted, test the unit and contact Robotiq for packaging replacement or repair as needed.

 Need help opening an RMA? Contact support@robotiq.com