You want to disable the "Copilot Soft Transition When Resuming from Safeguard Stop" feature, but you found the option greyed out.
Is this a bug?
No, this is not a bug.
Explanation:
The ability to enable or disable the "Copilot Soft Transition When Resuming from Safeguard Stop" feature cannot be enabled/disabled while the program is running. Also, the feature should be accessible regardless of whether one has a standard Force Copilot license or any other Copilot License.
Possible Causes:
-
Program Running or Paused:
The checkbox for this feature will be greyed out if a program is currently running or even paused. The customer needs to ensure that no program is active before attempting to modify this setting. -
Configuration Page Not Refreshed:
If the customer did not exit and re-enter the Configuration tab after stopping their last program, the page may not have refreshed properly. Exiting and re-entering the Configuration tab serves as a manual refresh and can make the checkbox accessible.
Steps to Resolve:
- Ensure that no program is running or paused. Completely stop any active programs.
- Exit the Configuration tab and re-enter to refresh the settings page.
- Attempt to disable the "Copilot Soft Transition When Resuming from Safeguard Stop" feature again.
Further Validation:
Confirm that the customer has fully stopped all programs before refreshing the Configuration page. If the issue persists after following these steps, additional troubleshooting may be required.
Conclusion:
The issue is likely due to an active program or a need to refresh the Configuration page. License restrictions do not affect this feature’s accessibility.