In nearly every way, the world is becoming smaller — and its peoples more interdependent. For companies, the opportunity of globalization and overseas expansion is too great to pass up now that technology has made it possible to reach a worldwide audience, but that doesn't mean this kind of expansion doesn't come with some potential pitfalls. Here are six mistakes to avoid as you consider taking your own company to other shores.
The opportunity of globalization comes with some challenges.
1. Not Doing Market Research
Apple has been trying to edge its way into the Chinese market for years, but it seems to have underestimated how much a matter of national pride smartphone brands appear to be. Tesco didn't make it in the U.S., and Walmart didn't stake a claim in Germany. So what tools and resources are available for actually conducting this research? Look for:
This isn’t a full list — you have other primary and secondary sources of market intel, too. Some brand loyalties and shopping patterns run deeper than others and no amount of prior research will help you crack it. This happens. But some of these issues can be avoided through competitor and market research beforehand.
Splitting your attention across multiple business locations, to say nothing of different continents, is no easy feat. You have to scale up your support systems and infrastructure, including office space, workforce, communication equipment and much more. Suffice it to say, you'll require capital for your expansion to go smoothly.
Capital isn't just about money either. If you operate in the computer sciences, for instance, you might find it difficult to secure the talent you need to open yourself to a broader market. You're going to need managerial talent too. Each one of these segments is an area of consideration as you draw up your plans for overseas expansion in 2019.
Very few businesses will turn a meaningful profit in the days and weeks immediately following their overseas expansion. In fact, one of the biggest ways you can sabotage yourself is by pretending you'll be earning big right away and that unforeseen expenses won't creep in as you gain your foothold. Just a few of these expenses include:
Your financial teams will be able to paint a fairly clear picture of your expansion costs, but you also need to build a buffer into your budget and remember that your earnings aren't going to be too electrifying until you've found your footing.
The free market excels at delivering abundant choice — and therefore redundancy. Part of doing the necessary market research is getting real with yourself about whether your company actually has a competitive advantage over what's already available.
Unless you can make a convincing case for your product being the best in its class in your new market, you might be better off enjoying the homegrown support you've already got. Some of the most memorable stories of failed overseas expansions were due to, more than likely, the company overestimating the power of its name recognition and possibly even the utility of its products and services.
Starbucks' experience in Australia is one example of overestimating the value and market differentiation one brings to the table. One rival credited with their ill fortune "down under" was another American coffee favorite: McDonald's.
There are many examples at our disposal of companies leaping before they looked and accidentally upsetting members of local populations with insensitive branding, offensive business practices and a general failure to appreciate how different world cultures can be.
Here are some examples of mistakes to avoid and culture-related questions to ask yourself before expanding internationally:
Other companies, in anticipation of branching out their operations to distant shores, have organized job swap programs so that different national cultures can learn how their counterparts work in their brother and sister offices across the country.
That way, they can draw a line of best fit between the cultures, hierarchies, roles, productivity and daily expectations in each location. And having these job swaps take place before your new overseas offices open officially is a great way to anticipate and build solutions for possible problems in advance of, so to speak, "going live."
It's not necessarily a delusion of grandeur to assume you can build a brand-new foreign presence for your company from the ground up. But it's probably true that you're making life harder than it needs to be by choosing to undertake this campaign alone. So what are your alternatives? Here’s a brief rundown of how to spool up your foreign presence quickly, with or without starting from nothing:
Got all that? This is a crash course for sure, but hopefully it's been a valuable reminder of what to bear in mind as your company readies for its own 2019 overseas expansion.
By the way, we are also growing internationally. Can you guess where ? Stay tuned by subscribing to the Robotiq newsletter for more information to come !