Navigating through COVID-19
As you are aware, Robotiq is located in Levis, Quebec, Canada. The provincial government declared a deconfinement plan for the province of Quebec. Our production team has already been hard at work on-site since the beginning of the pandemic, and this relief is allowing more employees to go back to the office.
The wellness, health and safety of our employees, customers, partners and vendors remain our top priority. In accordance with provincial health department regulations, every employee that can work remotely continues to do so.
During this unprecedented time, we continue to provide the very best level of service possible to our customers, partners, and vendors.
As of June 1st, 2021, our pandemic-response status is as follows:
- Production capacity & delivery
- We aim to ship within 10 opening days.
- Delivery may be impacted depending on your region and carrier. Unfortunately, this is beyond our control. For more information, please visit UPS.com or FedEx.com.
- Partners must notify Robotiq in case of any change to their business hours. Otherwise, extra shipping fees may be incurred due to failed delivery attempts.
- For any questions, please contact firstname.lastname@example.org.
- Technical support for our partners
- We are committed to maintaining customer support service levels and response times.
- All support is carried out remotely.
- For any questions, please contact our support team at email@example.com.
- Sales team
- The team is remotely available for any questions or follow-ups you require regarding our solutions.
- For any questions, please contact your dedicated Channel Sales Manager or Inside Sales Specialist.
Our field sales team is prepared to support your application needs either via face-to-face meetings (where permitted by local safety protocols) or via remote meetings, whichever fits your application better.
There are also these resources available at all time:
For the latest status updates, please consult this webpage. We will be updating it live.
The Robotiq Team